FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

How could i get the manual, technical detail and software?

Please click the software & manual page to download the realted product details.

Do you have after sale support?

Yes we provide all the realted technical support including remote support. And We will provide you any necessary online training and support too.

How do i get a sample?

Please send to sales@odotautomation.com with your application details. Our sales team will guide and suggest you the suitable solution.

Do you provide any free sample?

No, we suggested one charged sample is very necessary before any bulk order. And we will provide all the necessary technical support included in the sample services.

What is the warranty?

All the ODOT products is with the warranty of 3 years. Only ODOT-S7PPI/PPI V2.0 is with a warranty of 1 year.

How is the payment terms?

100% T/T in advance.

What is your shipping channel?

We support all the main stream courier company including: Fedex,  TNT, DHL, UPS, and Aramex.

What is your lead time?

We will arrange the delivery in 1~ 2 day if we have finished products in stock. If we have no stock and the lead time will be 1~2 weeks.

Do you provide any customized services?

Yes please send to sales@odotautomation.com with your application details. We accpet deep customized services including OEM, ODM and there will be a MOQ.

Do you accept cooperation as distributors?

Yes partner and distributorship inquiry are warmly welcomed.

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